LemonStand Version 1 Has Been Discontinued
This documentation is for LemonStand Version 1. LemonStand is now offered as a cloud-based eCommerce platform.
You can try the new LemonStand and learn about upgrading here.
Creating a Return Merchandise Authorization Template
An RMA (return merchandise authorization) is a numbered authorization provided by a merchant for customers to return a product.
Featured below is the Return Merchandise Authorization Module in our LemonStand Marketplace.
It allows customers to complete an RMA form for products covered by warranty and get a unique authorization code for their returns. Customers have the option to enter their contact details, select the product range/category, date of purchase and the store/retailer where the product has been purchased.
At the same time, the module offers the webstore administrator a way to manage RMAs in LemonStand backend, track returns, update RMA statuses and also create new RMAs.
Creating a Partial for the RMA Template
You will need to create 2 partials for the module:
- tdrma:rma_request - for the front-end request form
- tdrma:rma_complete - for the success page when displays the RMA details
Customizing Templates for the RMA
The module creates 2 customizable templates:
- tdrma:rma_external - for emails sent to customers
- tdrma:rma_internal - for emails to notify all admins
- {first_name}
- {last_name}
- {email}
- {phone}
- {street_addr}
- {city}
- {zip}
- {state}
- {country}
- {date_purchased}
- {retailer} // where the product was purchased (if applicable)
- {category} // product category
- {description} // description of the product problem
- {notes} // Admin notes, don't add this to the customer email
- {admin link} //URL to the backend RMA
Using the Return Merchandise Authorization Module
Once intalled, the RMA module will add an "RMAs" section to your main user menu. Inside the RMA manager, you will an active list of all the RMA requests.
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