LemonStand Version 1 Has Been Discontinued
This documentation is for LemonStand Version 1. LemonStand is now offered as a cloud-based eCommerce platform.
You can try the new LemonStand and learn about upgrading here.
How to Automatically Notify Customers with Tracking Codes
Notifying Customers
To notify customers about the assigned tracking codes you can use the {shipping_codes} email variable in your email templates. The common solution is creating a separate email template and new order status Shipping (in the order route). In the Shipping order status configuration you should assign the new email template to the order. Then you can use the following workflow for notifying your customers:
- Assign the order shipping tracking code manually or by printing the shipping label(s).
- Send the order to the Shipping status. This will send the email notification to the customer.
Below is an example of the shipping notification email template.
Hi {customer_name}!
Your order #{order_id} has been passed to the shipping department. You can track the package
on the USPS website (http://www.usps.com/shipping/trackandconfirm.htm) using the tracking
number displayed below.
{shipping_codes}
Thank you
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